ROII Services

Along with these top-tier refunds, ROII offers unequaled outcome-based claims assistance, safety and prevention services, risk management services and return-to-work assistance.

Our all-inclusive services means no add-ons, surprise charges, or "we outsource that." Just experts--on the ground--to help with needs like claims assistance, and return-to-work services.


Claim Assistance

Our seasoned claim reps go straight to L&I on your behalf to get claims closed quicker. Rest assured, we'll keep a pulse on your claim every step of the way.

Safety and Prevention

The best injury claim is the one that never happens. Because prevention is our top priority, we're here to help you develop and implement effective safety strategies.

Risk Management

Our job is to identify risk and assist you with implementing preventative measures to avoid claims from happening. If a claim does occur, we offer strategies to help control severity and cost of the injury.


Our goal is to keep an injured worker engaged in the recovery process and connected with their employer to help ensure better outcomes. Each claim is unique, as is our customized return-to-work strategy approach.

ROII Boots on the Ground

With 71,363 square miles of personal safety and prevention assistance, our statewide field reps understand how things work—right where you work. ROII gives you training and tips for keeping your people—and your business—safer by meeting with you face-to-face. Large or small, we have your back.

Jesse Balbin

Western Washington

Phone: (360) 352-7800 Ext. 157

Email: jesseb@biaw.com

Jim Breidenbach

Greater Spokane Area

Phone: (360) 352-7800 Ext. 129

Email: jimb@biaw.com

Kevin Patrick

Central/NW Washington

Phone: (360) 352-7800 Ext. 165

Email: kevinp@biaw.com

Bob White

Safety Services Director

Phone: (360) 352-7800 Ext. 109

Email: bobw@biaw.com